WHAT HAPPENED?
YOUR LATEST SUBSCRIPTION PAYMENT
FOR DUFFLE BAG FAILED.
WHAT TO DO?
FAILED PAYMENTS ARE MOST OFTEN
THE RESULT OF INSUFFICIENT FUNDS
OR INCORRECT PAYMENT INFORMATION.
CHECK THAT YOU HAVE SUFFICIENT FUNDS
BEFORE GOING THROUGH THE STEPS BELOW
TO FIX INCORRECT PAYMENT INFORMATION.
1. Log into your customer account
MOBILE: Tap the = symbol in the top left corner of this page and select LOGIN
DESKTOP: Click LOGIN in the top right corner of this page
(IF YOU ARE ALREADY LOGGED IN, IT WILL SAY ACCOUNT INSTEAD OF LOGIN)
2. Select SUBSCRIPTIONS (DO NOT SELECT PAYMENT METHODS ON THIS SCREEN)
3. Select DUFFLE BAG - A MONTHLY MAIL CLUB
4. Select PAYMENT METHOD
5. Select UPDATE PAYMENT METHOD then select ADD NEW PAYMENT METHOD
6. Input valid payment information and you are all set!
Note:
It is important to follow theSE steps EXACTLY because MY WEBSITE CAN BE A BIT CLUNKY, AND UPDATING YOUR PAYMENT INFORMATION A DIFFERENT WAY MIGHT NOT APPLY THAT UPDATE TO YOUR DUFFLE BAG SUBSCRIPTION
WHAT NOW?
When an initial payment attempt fails,
my website will attempt again in 5 days,
then once more in 10 days.
If all three of those attempts fail,
your subscription is cancelled.
IF YOU HAVE FIXED THE ISSUE
AND IT IS STILL WITHIN THE 10 DAY WINDOW,
YOU’RE ALL SET TO RECEIVE YOUR NEXT ISSUE!
IF YOUR PAYMENT INFORMATION
LOOKED CORRECT, THERE IS A
CHANCE THE ISSUE IS WITH YOUR
CREDIT CARD COMPANY OR BANK.
CHECK TO SEE IF YOU RECENTLY
GOT A NOTIFICATION FROM THEM.
If you are having trouble with this
or have any additional questions,
please reach out to me at:
I want to do whatever I can
to help you resolve this,
so I can send you the next issue
of DUFFLE BAG.
Your Pal,
N. M. Pane
