WHAT HAPPENED?

Your most recent payment for your subscription to DUFFLE BAG failed to go through.

Failed payments are often the result of incorrect payment information or insufficient funds.

HIGHLIGHT INSUFFICIENT FUNDS MORE,

CHECK THAT YOU HAVE SUFFICIENT FUNDS

BEFORE WORRYING ABOUT GOING THROUGH ALL THESE STEPS

If you wish to receive your next issue of DUFFLE BAG (I hope that you do!),

follow the steps below to resolve the issue:

Note:

It is important to follow the steps below because they detail how to

update the payment method specifically assigned to your subscription

for DUFFLE BAG,

and not just the general payment method stored in your customer account

SPELL OUT THAT THERE’S TWO PLACES PAYMENT METHODS ARE INPUT

ONE IS GENERAL ACCOUNT, ONE IS DUFFLE BAG SPECIFIC

INSUFFICIENT FUNDS: YOU GO HANDLE

INVALID PAYMENT INFO: YOU NEED TO UPDATE YOU CARD SPECIFICALLY LINKED TO DUFFLE BAG, THE STEPS BELOW DETAIL HOW TO DO THIS

WHAT TO DO?

1. Log into your customer account

MOBILE: Tap the = symbol in the top left corner of this page and select LOGIN

DESKTOP: Click LOGIN in the top right corner of this page

2. Select SUBSCRIPTIONS

3. Select DUFFLE BAG - A MONTHLY MAIL CLUB

4. Select PAYMENT METHOD

5. Select UPDATE PAYMENT METHOD then select ADD NEW PAYMENT METHOD

6. Input valid payment information and you are all set!

If your payment information looked correct,

then there is a chance that the issue is with

your credit card company or bank.

Check to see if you recently received

a notification from them.

WHAT NEXT?

When an initial payment attempt fails,

my website will attempt it again in 5 days,

then once more in 10 days.

If all three of those attempts fail,

then your subscription is automatically cancelled.

So if you updated your payment information

to something valid within 10 days of

receiving an email from me,

then you are all set to receive next month’s

issue of DUFFLE BAG,

and you can feel free to stop reading

all of this!

SHORTEN THIS

If you are having trouble with this

or have any additional questions,

please reach out to me at:

hello@nmpane.com

I want to do whatever I can

to help you resolve this,

so I can send you the next issue

of DUFFLE BAG.

Your Pal,

N. M. Pane